Warranty Programs
Support Coverage That Matches the Environment
Depot repair and advanced parts-exchange options
ADS warranty programs provide baseline hardware coverage with optional service levels for customers that need faster parts exchange or longer support terms.
This redesigned page summarizes the currently published program structure; the executed quote, warranty document, and manufacturer terms control the actual coverage.
Program Summary
Two Coverage Models
Choose the service model that best fits your internal repair capability, workload criticality, and desired parts-response approach.
STANDARD LIMITED WARRANTY
Depot Repair
Designed for self-service environments that can tolerate depot repair and standard component replacement timelines.
ADVANCED PARTS EXCHANGE
Advanced Replacement
Designed for organizations with in-house technical capability that want a timelier parts-exchange model.
Important Details
Coverage Depends on the Component and Service Level
The live warranty page identifies several limits and process requirements that should remain visible to customers.
RMA Required
Replacement parts and depot repair are handled through an RMA process after failure diagnosis.
Manufacturer Terms May Apply
SSDs, GPUs, batteries, and certain consumables may be covered by the manufacturer’s specific warranty rather than the same ADS term.
Out-of-Coverage Work
Items outside warranty coverage may be quoted as billable time, materials, parts, and related service work.
Questions About Coverage?
Confirm the Right Warranty for Your System
Contact ADS before purchase or renewal to confirm the exact term, response model, covered components, and support hours for your configuration.
Request a Consultation
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